If you’re not quite sure which size is right for you, refer to our size guides. They’re located underneath the available sizes for each of our products.

Once your order has been received, you should receive an automatic confirmation email. If you have not received a confirmation email after 1 hour then it is likley that your order has not been placed. Please check the email address on your account and check your junk folders before contacting us on info@aubinandwills.com and we can check your order status.

We completely get it, we change our minds too! Should you wish to cancel your order, please contact us on info@aubinandwills.com as soon as possible.

Unfortunately we will be unable to cancel your order if it has already been shipped. Should we be unable to cancel your order, you can return for a refund.

Unfortunately, once an order is placed, we cannot guarantee that we are able to add to your order. Please contact us as soon as possible on info@aubinandwills.com and we will see what we can do.

We offer free shipping for all UK orders over £75 and all international orders over £100.

For standard UK shipping we have a flat fee of £3.99.

We also offer a next day service for £5.99.

International shipping is variable depending on your location. Please see our delivery information for further detais.

We use Royal Mail Tracked service. This means your order will be delivered by your usual Royal Mail postal service. You will receive a unique tracking reference number meaning your order is traceable right through to delivery. You do not need to sign for your order. If you are not in, you will receive a slip giving instructions for re-delivery or collection of your order.

Yes, all UK orders over £75 and international orders* over £100 qualify for free shipping.

*Please note that import duties, taxes and handling charges on international orders are extra to our shipping charge and are the responsibility of the customer.

Yes, we ship all over the world. Shipping costs will apply, and will be added at checkout.

Once your order is placed, you will receive a confirmation email letting you know that our fulfillment team has received your order. Once your order is fulfilled, you will receive an email notification with your tracking information. For standard UK shipping, please allow 48 hours after your fulfilment notification for delivery and 24 hours for express shipping. If you still have not recieved your parcel after this time-frame, please contact us on info@aubinandwills.com and we will be happy to help.

Yes, we offer click and collect services to our Newburgh Street store. Simply select the collect option at checkout and your order will be available for collection the same day.

Yes, the person receiving the parcel will be required to sign for the parcel, although this does not need to be the person that made the order or payment.

For UK returns we use Royal Mail Tracked returns. All returns will be charged a flat rate of £3.50 and will be deducted from your refund once processed.

To request a returns label, please email info@aubinandwills.com with the items you wish to return and the reason for your return and we will be happy to provide your returns label.

Then take your package to your nearest Post Office and present them with the QR code provided on your returns label, where they will print the label and send to us.

Customers returning products from outside the UK will be responsible for all costs associated with returning their order. We recommend that all customers returning items from outside the UK do so through a registered trackable service to ensure your items reach us safely. Aubin will not be held responsible for any items that fail to reach us.

All UK returns incur a flat fee of £3.50 through Royal Mail Tracked returns and the cost will be deducted from your refund.

Customers returning products from outside the UK will be responsible for all costs associated with returning their order. We recommend that all customers returning items from outside the UK do so through a registered trackable service to ensure your items reach us safely. Aubin will not be held responsible for any items that fail to reach us.

Please contact us on info@aubinandwills.com and we will be happy to provide you with a new one.

Got the wrong size? Exchanges are absolutely FREE including returns and onward delivery charges an all UK orders. Please indicate on your packing slip what item you would like to exchange and return to us using the pre-paid postage label provided.

All International exchanges will need to be dealt with through our returns and refund process.

We advise customers to read our size guides before buying to ensure you get the right size first time to avoid disappointment.

You can bring your item directly to our Soho store and we will be happy to complete the returns process. Please make sure you have your order confirmation and delivery note with you.

We currently offer the following payment methods; Visa, Mastercard, American Express, Paypal, Apple Pay, Google Pay, Shop Pay, Klarna, Discover, Diners Club, Maestro, Bancontact and iDEAL.

Once your return arrives with us, the process of the return may take up to 1 working days at busy periods, however we typically aim to process returns within 5 business days. Refunds may take another 5 working days to appear in your account, depending on who you bank with.

Unfortunately we do not offer repairs or alterations at this moment in time. We recommend speaking to your local tailor for advice.

We work hard with our factories to ensure that all of our products are built to last. Please read and follow all washcare instructions carefully to extend the life of your product.

We strive to ensure all of our products are built to last. If you believe that your garment is faulty, or not up to the quality you expect from us, please contact us on info@aubinandwills.com and we can advise on next steps.

Please refer to our Privacy Policy here for more details on the information we hold and how we use it. Please note that we do not hold your payment details.

Please refer to our contact page here for more information on how to contact us.